We welcome your feedback

 

West Gippsland Healthcare Group is dedicated to providing quality health care to our community. We are constantly evaluating and improving the services we offer to ensure that your experience at our health service is a positive one. Your feedback is important to us and it helps to improve our systems and processes. If you would like to acknowledge our staff for the great work they do or have a complaint please click the link below.

We won't know if you don’t tell us.

Click here to complete the Feedback Form.

If you are not satisfied with our service, please contact us.
We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).
The HCC responds to complaints about health services and the handling of health information in Victoria.
Their service is free, confidential and impartial.
To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Further information can be found at:

Download a copy of the Code of Conduct: In brief
Download a copy of the Code of Conduct: Full text
Download 'Expect safe and ethical healthcare' poster
Request 'Making a complaint' brochure
Request 'My health records, my rights' brochure