If you are not satisfied with our service, please contact us.
We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).
The HCC responds to complaints about health services and the handling of health information in Victoria.
Their service is free, confidential and impartial.
To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Further information can be found at:
Download a copy of the Code of Conduct: In brief
Download a copy of the Code of Conduct: Full text
Download 'Expect safe and ethical healthcare' poster
Request 'Making a complaint' brochure
Request 'My health records, my rights' brochure