Useful information to have when being admitted as a planned admission includes the following:
Please note that Central Gippsland Health Service can bill your fund direct for the bed fee. Ask for details when admitted.
Private health insurance
Central Gippsland Health Services is primarily a public hospital, open to all people throughout the local catchment area.
However there is an opportunity for patients to choose, if they wish, to come in as a privately insured patient. Being a private patient can benefit your local hospital, as it lowers the costs to the health service.
The benefits you can gain include priority when put on the waiting list for elective procedures and the ability to choose your own doctor. Private patients have first priority on private rooms, but only after clinical considerations are taken into account. Please note, it is important to check your level of cover prior to admission.
The Pre-admission clinic is run to facilitate day of surgery admissions. It is an opportunity to discuss your needs and plan admission before you attend hospital.
Nursing and medical assessment is conducted with documentation completed at the pre-admission clinic. Patient education is provided regarding the surgery to be performed. Contact the Health Service on 5143 8600 for details.
At admission or pre-admission, nursing staff will discuss discharge needs.
Generally discharge time is between 10 am and 11 am. Where possible you will be given ample notice of discharge and it is preferable that patients are accompanied home by a relative or friend.
There is a discharge co-ordinator available to support patients and their families with any discharge needs. The co-ordinator visits patients in hospital to help plan discharge and link patients, before they leave hospital, with appropriate support services if required.
Sale: Visiting hours for the general wards are from 9am until 12.30pm, and from 2.30pm until 8pm. Rest time is between 12.30 pm and 2.30 pm.
Obstetrics visiting hours are during the afternoon, although partners are allowed in throughout the day.
Maffra: Visiting hours are from 9am until 12.30pm, and from 2.30pm until 8pm. Rest time is between 12.30 pm and 2.30 pm.
Heyfield: Visiting hours are generally from 9am until 7pm. Arrangements outside these hours can be negotiated.
Central Gippsland Health Service is a leader in health promotion and acute and community care premises are totally smoke free, with smoking not permitted in buildings or on the grounds.
Nicotine replacement therapy is provided for patients while in hospital and staff are supported as required.
Aged care facilities, which are the homes for a range of individuals, will continue to have designated smoking areas made available.
Complaints and compliments
Effective complaints management is fundamental to the provision of quality health care services. As part of a quality and risk obligation, Central Gippsland Health Service is committed to manage complaints in a timely and appropriate manner, review its complaint data, identify systemic and recurring problems and to develop strategies to improve clinical practice and the delivery of health care services across the organisation.
A complaint is an expression of dissatisfaction or concerns about a health care service made by consumers, their carers or others. All complaints and concerns are included whether they are formal written complaints, a concern expressed during discussion with a health professional or views expressed as part of a consumer feedback survey
Informal Complaints are verbal expressions of dissatisfaction which can be dealt with promptly and to the complainant’s satisfaction at the point of service.
Formal Complaints include all written complaints and any verbal complaints which cannot be dealt with as informal complaints.
Consumers may express their concerns, compliments or complaints in a number of ways:
Privacy Complaints can be made by contacting the Contact CGHS Privacy Officer 51438640, contacting the Office of the Health Services Commissioner 1800 13 60 66, or the Privacy Commissioner 1300 666 444.
Any health service consumer may lodge a complaint. A relative, friend or other person may lodge a complaint provided that, where possible, they have the service user’s permission.
Central Gippsland Health Service also welcomes any compliments to staff or the service generally as these are rewarding to individuals and the whole of the staff and management group, while also assisting in continuous improvement activities.
Your Safety as a Patient
Central Gippsland Health Service is committed to ensuring your safety while you are in our organisation.
We know that if patients are involved in their care whilst in hospital, they tend to do better and stay safer. By working together as part of the health care team, you can lower your risk of injury and make your stay in hospital as safe as possible.
The following is some information about how you can make your stay a safe and comfortable experience.
Getting the most from your treatment
Help stop the spread of germs
Get the most from your medicines
How to prevent a fall
Be alert to the risk of pressure injury
Prepare yourself for going home
Continue safe practices at home
There is some other information available. Ask staff in your ward or treatment area.
Freedom of Information
Requests for documents in the possession of Central Gippsland Health Service are directed to the Freedom of Information Manager, and all requests are processed in accordance with the Freedom of Information Act 1982.
A fee is levied for this service based on the time involved in retrieving and copying the requested documents.
Central Gippsland Health Service nominated officers under the Freedom of Information Act are:
Principal Officer: DR Frank Evans, Chief Executive Officer
Freedom of Information Manager: Ms Heather Rowell, (Health Information Administrator)
Call the Health Service on 5143 8600 for details on how to make a Freedom of Information application.