The Victorian Government Purchasing Board (VGPB) reformed procurement guidelines in 2014 for all government departments and public sector agencies.
Following this process, Health Purchasing Victoria (HPV) aligned its procurement policies to the VGPB reforms. This reform is designed to ensure probity, planning, purchase category analysis as well as clear accountability and transparency underpin procurement models.
In 2015 HPV mandated that all health services need to comply with HPV purchasing policies and that health services must transition to the HPV procurement policies by 30 June 2016.
Central Gippsland Health Service has established a Procurement Framework that provides guidelines and procedures for conducting any procurement activity. The Framework and its associated procurement policy and procedures offer a strategy that ensures a coordinated approach to procurement at all levels of CGHS. The Framework ensures strategic planning, equity of supply, opportunity for local businesses and demonstrated value for money for all of CGHS’s procurement activities.
Procurement – Complaints Process
A procurement complaint is an issue or concern expressed by a supplier in relation to the process and probity applied by CGHS in the procurement activity for a good or service.
A complainant can refer a complaint about goods and services to anyone within CGHS. All formal complaints are to be referred to the Chief Procurement Officer (CPO) for review, investigation (if warranted) and response.
Complainant - Complaint Process
The complainant is required to provide details of the concerned dispute or complaint being lodged, including:
Chief Procurement Officer
Central Gippsland Health Service
155 Guthridge Parade
Sale, Victoria 3850
CGHS Procurement Complaints Officer
The CPO will receive and review the complaint, then assign a dedicated procurement complaints officer. The procurement complaints officer will be independent of the procurement process and the subject matter of the complaint.
Upon receipt of the complaint, the officer will:
If the complainant is unsatisfied with the outcome from CGHS, the unresolved complaint that specifically relate to Health Purchasing Victoria (HPV) contracts can be directed onto the HPV Board for review. All other complaints can be referred the Victorian Government Purchasing Board (VGPB).
A complainant can refer a complaint to the HPV Board/VGPB for review if not satisfied with the findings and actions of CGHS. This could be related to the management of the complaint or the application of procurement policy and procedures.
CGHS is to inform the HPV Board/VGPB within five working days of any complaint that could not be resolved to the satisfaction of both parties.
Complaints submitted to the HPV Board/VGPB must be lodged by letter, email or fax within 10 working days of the receipt of the findings by CGHS to:
Health Purchasing Victoria
Level 34, 2 Lonsdale Street
MELBOURNE VIC 3000
Victorian Government Purchasing Board
Department of Treasury and Finance
GPO Box 4379
MELBOURNE VIC 3001
The complainant must provide the following material:
The HPV Board/VGPB: